HOW IT WORKS

Start an order

Contact us here. Email to photography@cncoolbang.com Call or text to +86 181-2959-5959 We will listen to your requirements about image/video then quote to you. After quotation approved by you, detailed shipping instructions will be given.

Ship us your products

Pack up your products and ship them to our studio. It's a good idea to try and select the best products if you can, trying to avoid dings, dents, and scratches. Of course, pack each item securely so they don’t get damaged in transit. Enclose your reference number inside the box so we can let you know when your products arrive.

We photograph your products

When your products arrive in our studio we’ll contact you to let you know. Now that we have your products on-hand, we will go over the details of your order and discuss with you any questions or concerns you may have before we start. Once payment is processed the fun begins and we’ll start shooting your photos!

Send images

Before your confirming of photos that you need, we will send you photos with watermark or lower resolution. Once you confirm with all photos that you need, standard product photos are delivered as a high resolution, 300 dpi jpeg using maximum quality settings measuring 3000×3000 pixels in size.

Deliver back shooting subject

Shooting subject will be delivered as customer’s request. Please kindly noted that freight will be collected by arrival or prepaid to us.

Frequently Asked Questions.

  • 1. Price

      (1) Do you charge per-photo or per-product?

      We charge per-photo. This means if you have two products and you want 3 photos each you will be charged for a total of 6 photos.

      (2) How much will it cost?

      The biggest factor in the overall cost of a project is the number of photos being ordered. Because it’s much more efficient to shoot one large project versus several smaller ones, Our pricing mode includes significant discounts with orders amount.

      (3) How do I pay?

      Before starting your project we will send you a quote with a payment link which you can use to accept the quote and pay. We accept all major credit cards as well as Paypal.

      (4) Can I get the quantity rate if I have many smaller projects? 

      Our rates decrease with a larger order because it is more efficient for us to shoot one large project than it is to shoot several smaller projects. Because of this, each project is priced separately based on the size of each order.



  • 2. Shipping

      (1) How can I ship my products to you?

      Carefully pack up the products you'd like us to photograph for you. It is very important that your reference number is included in the box with the products. If it’s not, we may not be able to start your order since it is hard to recognize your pack . If shipping from Amazon your reference number can be provided on a gift receipt or on the packing list. 

      (2) I have a product that is very large. Can you shoot it? 

      If you’ll be sending unusually large or heavy products, please contact us before shipping. We can accommodate large products and our production studio features a roll-up warehouse door for shipments via freight. Products larger than 3 feet on the longest side are subject to an additional charge relative to the size of the product.While we do have a roll-up door, we do not have a loading dock or fork lift. Ensure freight shipments are delivered via a truck equipped with a lift gate. The warehouse address please contact us to get it.

      (3) Do you ship my products back when you're done? 

      Yes of course! We will deal with the products as you requested. Such as delivering back to you, you may the freight to us before delivering, or freight collected at destination. If you don’t want them delivered back to you, we will donate them to local charity or anyone who need them, or discard them.


  • 3. Process

      (1) How can I tell you what I need?

      There Are 2 Ways to Provide Match Images

      A>Show Us With A Cell Phone Photo 

      set the product on your desk and take a cell phone photo (it doesn’t have to be nice). When we get your products we’ll match your camera angles or group arrangement, but we’ll light it & retouch it to make it look awesome.

      B>Match Existing Images

      find existing images online and we’ll match them. Reference the url that they're on or take a screen shot and we'll match those angles.


      (2) What if I have 100 products, do I have to provide direction for each one?
      No. In an large order, most of the products are similar.  Imagine if 50 are bottles and 50 are towels. You could provide 1 example image for each, 1 for the bottles and 1 for the towels. Maybe the bottle match image is just a straight on shot and the towel match image is folded in a specific way. We would match the angles from these 2 images each product type.  

      (3) I don't know what the best photos are...help me!

      >If you don't know what photos to request, start by looking at Amazon of what others have done in the past with similar products. There's probably lots of different photos that could spur on creative ideas.
      >If you want us to decide how to shoot your product, than you must waive the right to free reshoots or redo either via email or on the spreadsheet.
      >If you don't tell us how to photograph your product and waive the right to direction than reshoots based on positioning are not free.  


      (4) Can I give you a bunch of match examples and you decide?
      Sometimes instead of giving no direction, customers will provide lots of different photos and tell us to pick one. This can be very confusing for our Photographers. If you have several ideas, please only commit to one. Otherwise you won't qualify for free reshoots.


      (5) What if I would like an image to be re-shot? 

      Our Totally Reasonable Reshoot Policy

      >If you tell us clearly how to photograph your product and we don’t do it that way, we’ll redo it for free.

      >If you change your mind or want something different then what you specified in the directions then that will be a paid reshoot.

      >Minor photoshop adjustments are always free.

      (6) How long do photography projects take? 

      Most projects are delivered in 1-2 weeks, excluding holidays, from when we receive your products and payment. If your project involves a large number of photos this may add to the production time.During particularly busy periods lead times may increase slightly so please feel free to contact us and we'll be glad to confirm expected production times.

  • 4. Delivery

      (1) In what format are my photos delivered? 
      Before your confirming of photos that you need, we will send you photos with watermark or lower resolution. Once you confirm with all photos that you need, standard product photos are delivered as a high resolution, 300 dpi jpeg using maximum quality settings measuring 3000×3000 pixels in size.

      (2) How do you deliver my finished photos? 
      Delivery of completed photos occurs via our private image hosting server. Upon completion of your project, you will be provided a unique link and password. Log-in to our image server to view and instantly download your high resolution images. Or we send to your email or through other ways that you prefer.

      (3) What kind of license comes with the images? 
      Upon final delivery, the photographs become licensed to you for use on a royalty-free basis. This means you are free to use the photographs in any of your publications as many times as you like, with as wide a distribution as you like, without ever having to pay us royalties for their use. We allow the use of these photos in all forms of publication including print advertising, packaging, web, television, etc. We do retain the copyrights for delivered photos and the photographs may not be re-sold to any third party without prior written permission.

      For specific details, read the complete Terms of Service.

Make an appointment with us

We will contact you in one day after we receive your email.